Once you complete your booking, the details are sent electronically, we will make the appropriate arrangements according to the information input on the booking. You will receive a confirmation voucher in your email, print it and deliver it to the driver at the airport. The supplier cannot be held responsible for errors in service due to incorrect information provided at the time of booking. It is your responsibility to check the details of your booking on the voucher prior to travel and inform us as soon as possible if there are any errors.
Once you have collected your baggage, and exit into the Arrivals Hall, you will see our airport representative standing by the Information Desk. He will have a signboard with your name on it. They will help you with your bags to the transport and take you to your destination.
You must calculate an approximate collection time for your departure. Calculate 2 hours prior to your flight to allow for any check in procedure. If you have a change of plans you should call the supplier within office hours at least 24-48 hours prior to departure to reconfirm your actual pick- up time. The supplier reserves the right to alter pick up times according to local needs. The supplier cannot be held responsible for missed pickups due to clients not travelling with their booking voucher which contains the relevant information to enable you to call to reconfirm your booking. Our driver will help you load your luggage onto the shuttle and will ensure not only your safety throughout the journey but also the safety of your equipment. Our shuttle will stop at the departure area of the air terminal to which you are assigned for your flight.
Yes. Apart from at the airport where we have specific drop off and pick up points, we will drop you right to the door of your apartment, hotel, resort or other destination.
No. That means no hidden fees for things like baby and child seats. According to Portuguese law, all children younger than 12 must use them.
Yes, the reservation for the Shuttle, Bus, Premium Transfer and Van must be made at least 48 hours in advance. Regarding the Standard Private and the Minibus, it is required to book at least 24 hours in advance.